If you care about your users, you should have a deck of IDEO Method Cards. And use them.To get you started, there are four kinds of cards. Sort them. (These are listed in the order you should do them.)
Learn: Collect and analyze information, looking for insights and patterns.
Look: Watch users go about their daily lives, to discover what they really do and what they really need.
Ask: Let potential users contribute to the design process, in ways that really help.
Try: Test the ideas before building everything. Evaluate and adjust.
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